Customer Service
Orders, returns, and support for American gardening tools & supplies.
Order Support
Can I change or cancel my order?
Orders are processed within 1–2 hours of placement. If you need to cancel or modify, please contact our support team immediately via email. Orders that have already shipped cannot be cancelled but are eligible for our 30-day return policy.
How do I track my order?
Once your order ships, you will receive an email with your tracking number. You can also log into your account dashboard and click "My Orders" to view real-time tracking updates directly.
Are your products authentic American brands?
Yes! Every product we sell — including Fiskars, Scotts, Miracle-Gro, Toro, Black+Decker, Rain Bird, and Corona — is 100% authentic. We source exclusively from authorized U.S. distributors.
Do you offer bulk or contractor pricing?
Yes! We offer bulk pricing on lawn care, irrigation, and tool bundles for landscapers and community gardens. Email support with quantities needed for a custom quote.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee on all orders. If any product arrives damaged, defective, or not as described, contact us for a full refund or store credit. Unopened items in original packaging are eligible for return within 30 days of delivery.
How do I initiate a return?
Log in to your Account Dashboard, go to "My Orders", and select "Request Refund" for the relevant order. Our team will review and respond within 24 hours. For approved returns, we will email you a prepaid return label at no cost to you.
When will I receive my refund?
Refunds are processed within 3–5 business days of us receiving the returned item. The refund will be credited to your original payment method. You will receive an email confirmation once the refund has been issued.
Product Guidance
Which pruner should I choose for shrubs and roses?
For everyday pruning up to 3/4 inch, we recommend the Fiskars PowerGear2 Bypass Pruner. For thicker branches up to 1.5 inches, step up to the Corona ComfortGEL Bypass Lopper. Both are professional favorites in American nurseries.
Cordless vs. gas lawn mowers — what fits my yard?
Greenworks 40V mowers suit most suburban lots up to 1/3 acre with quiet, zero-emission operation. For larger lawns or thick grass, the Toro Recycler gas mower delivers commercial-grade mulching. Compare cutting width and runtime on each product page.
Still need assistance?
Our customer support team is available Mon–Sat, 9am–6pm EST.